FAQs

At Gift4Fan.shop, we want to make sure you feel confident before placing your order. Below are some of the most common questions customers ask about our personalized wood signs, shipping, and policies.

1. What type of products does Gift4Fan.shop offer?
   We specialize in personalized wooden signs crafted for outdoor and indoor spaces like backyard bars, BBQ corners, beach houses, poolside patios, and more. Each piece is custom-made with engraved text to suit your personal style or gift needs.
2. How long does it take to process my order?
   All orders are made to order. Processing time typically takes 3–5 business days, depending on the design complexity and customization details. We'll send you a confirmation once your order is ready to ship.
3. When will I receive my order?
   After your order is processed, standard shipping within the USA usually takes 4–7 business days. Delivery times may vary slightly depending on your location and season.
4. Do you offer free shipping?
   Yes! We offer free standard shipping on all orders within the United States.
5. Can I return or exchange a custom item?
   We accept returns within 30 days of delivery for non-customized items that are unused and in original condition. For personalized signs, returns or exchanges are only available if the item arrives damaged or with an error caused on our part.
6. How do I request a return or report an issue?
   Please contact us via phone: +1 (747) 389-7566 or email: support@gift4fan.shop. We’ll guide you through the process and provide a return label if necessary.
7. How long does a refund take?
   Once we receive and inspect the returned item, refunds are typically processed within 5 business days. Funds will be returned to your original method of payment.
8. Do you charge any restocking fees?
   No, we do not charge restocking fees for returns that meet our return policy conditions.
9. What if my sign arrives damaged?
   If your sign arrives damaged, please contact us immediately. We’ll arrange for a replacement or refund at no additional cost to you. Be sure to include photos of the damage when you reach out.
10. Can I track my order?
    Yes! You’ll receive a tracking number via email once your order has shipped so you can follow its journey to your doorstep.
11. Do you ship outside of the United States?
    Currently, we only ship to addresses within the USA.
12. How can I contact customer support?
    You can reach us via:
    Email: support@gift4fan.shop
    Phone: +1 (747) 389-7566
    Address: 25 Pacifica 5333, Irvine, CA 92618, USA